The legal stuff

Welcome to Voco!

This policy gives our users (“you’, “your”, “yours”) the chance to understand how and why we collect, store and use personal information and data to ensure you’re happy with how we operate.

At Voco Group Ltd (“we”, “us”, “our”) we take our responsibility to protect your privacy and security online very seriously. And you have control over the data we collect and store about you, and what types of information you want - or don’t want - to receive from us.


Our details

Voco Group Ltd

Registered office: Arquen House, 4-6 Spicer Street, St. Albans, Hertfordshire, England, AL3 4PQ

Correspondence address: Market Peckham, 133A Rye Lane, London, SE15 4BQ

Website: www.joinvoco.io

Our named Data Protection Officer (DPO) is Claire Wells, who can answer any questions you have about your personal information or this Policy. Please email claire@joinvoco.io if you have any questions or concerns. If you are unhappy with any aspect of our Privacy Policy, you may have legal rights and, where relevant, we have described these in this policy.


The type of personal information we collect 

To help us to provide, maintain, improve, and enhance our Services, we may collect and use the following information from you:

  • Registration and profile information. When you apply to join Voco we ask you for your first and last name, your email address and your phone number; along with any other personal information you elect to provide us when you activate your account.
  • Payment information. When you make a payment, a third party service provider who handles payments for us will receive your payment card information.
  • Correspondence. A record of your correspondence with us via phone, email or other means.
  • Details of your visits to our website and applications. Including but not limited to the following data sets: device information, location information, third party data (for marketing campaign management).


How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • To provide, maintain, improve, and enhance our Services;
  • To communicate with you, provide you with updates and other information relating to our Services, provide information that you request, respond to comments and questions, and otherwise provide customer support;
  • To facilitate the connection of third party services or applications, such as social networks;
  • For marketing purposes, such as developing and providing promotional and advertising materials that may be useful, relevant, valuable or otherwise of interest to you;
  • To personalise your experience, such as presenting tailored content;
  • To facilitate transactions and payments;
  • To de-identify and aggregate information collected through the Services and use it for any lawful purpose;
  • To find and help prevent fraud, and respond to trust and safety issues that may arise;
  • For compliance purposes; 
  • And for other purposes for which we provide specific notice at the time the information is collected.

We work with third parties (including business partners, subcontractors and analytics providers) and may receive information about you from them. We may also share your personal data with selected third parties in accordance with this policy.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting hello@joinvoco.io 

(b) We have a contractual obligation.

(c) We have a legal obligation.

(d) We have a vital interest.

(e) We need it to perform a public task.

 (f) We have a legitimate interest.


Who we share your information with

We avoid sharing your personal data with third parties, unless you have provided explicit consent for us to do so. We may disclose your information in the following cases:

  • To develop and create an improved customer experience. Often, this data is anonymised.
  • We can disclose it if we have a legal obligation to do so, or to protect your or other people’s property, safety or rights.
  • We can exchange information with specific third parties to protect against fraud or credit risks.
  • Where data is transferred between systems, we ensure an encrypted connection is utilised.

Our carefully selected partners and service providers may process personal information about you on our behalf as described below:

Digital Marketing Service Providers

We periodically appoint digital marketing agents to conduct marketing activity on our behalf, such activity may result in the compliant processing of personal information.  Our appointed data processors include:

(i)Prospect Global Ltd (trading as Sopro) Reg. UK Co. 09648733. You can contact Sopro and view their privacy policy here: http://sopro.io.  Sopro are registered with the ICO Reg: ZA346877 their Data Protection Officer can be emailed at: dpo@sopro.io.

We require all our third party service providers to take appropriate and stringent security measures to protect your personal data in line with our policies. We do not allow our third party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes in accordance with our instructions.

Third Party Processors

Our carefully selected partners and service providers may process personal information about you on our behalf as described below:

Digital Marketing Service Providers

We periodically appoint digital marketing agents to conduct marketing activity on our behalf, such activity may result in the compliant processing of personal information.  Our appointed data processors include:

(i)Prospect Global Ltd (trading as Sopro) Reg. UK Co. 09648733. You can contact Sopro and view their privacy policy here: http://sopro.io.  Sopro are registered with the ICO Reg: ZA346877 their Data Protection Officer can be emailed at: dpo@sopro.io.

Cookies

What are cookies? A cookie is a tiny piece of data (text file) which websites use in order to work properly and provide important visitor data to us. They can be placed on your computer when you visit a website and help to make your web experience quicker, easier and tailored to you. This helps us to provide you with a good experience when you use Voco and also allows us to improve the Services we provide. Session cookies are those which expire upon the closing of the web browser and persistent cookies are those which remain in place after a session has ended.

Types of cookies 

  • Essential cookies (checkout and basket functionality, location targeting, device targeting).
  • Website information cookies (enables us to understand traffic and visitor engagement levels to improve the quality of the website).
  • Setting cookies (enables an improvement in usability by adapting font size, style and page layout).
  • Advertising cookies (improve the quality of advert targeting, ensuring you see what’s most relevant to you).

Disabling cookies If you would like to disable cookies, please follow this guidance according to your browser

User Agreement By continuing to use our site, you agree to the placement of cookies on your device. If you choose not to receive our cookies, we cannot guarantee that you will be able to access all or part of our website and Services.


How we store your personal information 

Your information is securely stored on cloud servers. When utilising platforms to fulfil our operational requirements, third party solutions may be used to securely store the data. 


Retaining data 

We aim to retain the data for no longer than is necessary for the purpose in which it was obtained, with the objective to ensure the highest level of data accuracy. Where identified as inaccurate, data is either rectified or destroyed in a secure manner.

Data retention periods may vary between operational activities, and consideration as to the length of time data is held for will be provided on a case by case basis. For the avoidance of doubt, aggregated and anonymised data and any information other than personal data can be stored indefinitely.


Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information. 

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at hello@joinvoco.io if you wish to make a request.


Changes to our Privacy Policy

Any changes we may make to our Privacy Policy will be posted on this page and where appropriate may be notified to you by email. Continued use of Voco will signify that you agree to any such changes.

How to contact us

If you have any concerns about our use of your personal information, you can make a complaint to us at hello@joinvoco.io 

You can also contact the Information Commissioner’s Office (ICO) if you are unhappy with how we have used your data.

Helpline number: +44 (0) 303 123 1113

ICO website: https://www.ico.org.uk

If you are not based in the UK, you have the right to make a complaint at any time to the relevant supervisory authority in your country responsible for data protection issues.